Return & Warranty Policy

**Please have your Invoice or RMA Number ready forany Warranty inquiries**

**Warranty claims MUST be made through your original retailer. Please contactus ONLY if you bought the product directly from Apexcone or DDM Tuning. If youpurchased from another retailer/wholesaler, you MUST contact thatretailer/wholesaler for warranty. Our Warranty is extended to the originalpurchaser only.**

OEM Parts

Warranty Claims forBMW OEM parts will be honored at authorized BMW dealerships and repairshops. DDM Tuning does not process anywarranty claims for BMW OEM parts.

All OEM BMW Parts that are under $15 or special order from Germany non returnable. Please double check part numbers prior to ordering.

Please call DDM Tuning if you have any specific questions orconcerns before ordering; we'll be glad to help.

DAMAGED ITEMS OR MISSING ITEMS FROM ORDER
DDM Tuning must be notified BY TELEPHONE ONLY within 72 hours of delivery if ashipment arrives with a damaged item(s) or with an item(s) missing. Therefore,be sure to examine your order within 48 hours of delivery to verify that it iscomplete and undamaged. Please keep all of the packaging until your matter hasbeen resolved. We will need clear pictures of the damaged item(s) and packagingbefore we can process any claim. In the case of a missing item(s), we willlikely require photos of the packaging and what was received.

STANDARD WARRANTY EXCHANGE: OBTAIN AN RMA NUMBER

Overview of the Warranty Procedure:

• Trouble-shootto determine what component is faulty
• Obtainan RMA Number from DDM Tuning via email (Support Center)
• Shipthe faulty part to DDM Tuning with the RMA Number on the package
• Receivereplacement component from DDM Tuning
• If items returned for warranty replacement are not defective or not covered by the warranty they will be disposed of after 30 days.

We are glad to replace faulty items as part of a warrantyclaim if the item(s) is indeed defective and is covered under warranty. In thecase of any discrepancies and disputes, the resolution of warranty claims is atthe discretion of Apexcone/DDM Tuning.

Proof of purchase from DDM Tuning will be required so pleasekeep a record of your invoice. If you don't have your invoice number, we cansearch our database to assist you. We process warranty claims only formerchandise purchased directly from DDM Tuning. If you purchased your item(s)from another retailer, please contact that retailer for assistance.

For online purchases, you must obtain a Return MerchandiseAuthorization (RMA) number from DDM Tuning before shipping any item(s) to us.Please do NOT ship anything to DDM Tuning without first obtaining an RMAnumber; all shipments without an RMA number will be returned to the sender. Toobtain an RMA number and further instructions, please contact us ONLINE. To expedite the warranty exchange process for HIDkits, before contacting us, please trouble-shoot to determine if the failure isdue to a faulty bulb, ballast or harness. Replacement parts will be shipped tothe customer after DDM Tuning receives and tests the faulty item(s). Sorry, butwe will not exchange the defective part for a different part (e.g.,if you return 5000K bulbs under warranty, we will not exchange them for 6000Kbulbs). For details regarding the shipping for a Warranty exchange, please seethe Shipping section below.

For walk-in purchases, please bring the faulty item(s) toone of our stores and we'll be glad to assist you with a warranty exchange. Insome cases, we may not have the item(s) in the warehouse, in which case we willarrange to have the needed replacement component(s) shipped to you.

ADVANCED REPLACEMENT for HID COMPONENTS
We process Advance Replacements too. Please Contact us via email (Support Center).

EXCHANGES AND RETURNS FOR REFUND (Does Not Apply to OEM Parts)
DDM Tuning will process exchanges andreturns for refund if the item(s) are returned to DDM Tuning within 30 days ofwhen the merchandise was received by the customer. You mustobtain a Return Merchandise Authorization (RMA) number from DDM Tuning beforeshipping any item(s) to us. Itemsbeing returned must be in new/unused/original condition, and--whenapplicable--must be returned with the original packaging. In addition to anycosts/credits due to the difference in value of the items being exchanged,exchanges will be processed at a cost of $20 to cover the return shipping andadministrative costs. Returns for a refund are subject to a 10% restocking fee(10% of the purchase price); the shipping cost will not be refunded. Under nocircumstances will we accept a return for a part that has been primed orpainted, even if we shipped you the wrong part(s). You must test-fit body partsbefore installation to verify fitment. Unpainted parts in original condition andpackaging may be returned or exchanged.

SHIPPING COSTS AND METHODS FOR PRODUCT AND WARRANTY EXCHANGES

• Product Exchanges: customer is responsible forall shipping costs.

• Domestic (within the United States) WarrantyExchanges--within 7 days: if the problem is reported within 7 days of whenthe customer received the item(s) in question, DDM Tuning will provide aReturn Shipping Label for shipping the item(s) from the customer to DDMTuning, and DDM Tuning will cover the cost of shipping replacement item(s)to the customer.
• Domestic Warranty Exchanges--after 7 days: ifthe problem is reported after 7 days of when the customer received theitem(s) in question, the customer is responsible for shipping the item(s)to DDM Tuning, and DDM Tuning will cover the cost of shipping thereplacement item(s) to the customer.
• International Warranty Exchanges: customer isresponsible for all shipping costs.

For all WarrantyExchanges, if any returned item(s) proves to be functional or are not under warranty, the customer willbe responsible for the Shipping and Handling costs related to returning thefunctional item(s) to the customer; additionally, if a Return Shipping Label wasprovided, you will be charged to cover the cost of that shipping.

All shipping forExchanges will be ground shipping and the carrier will be chosen by DDM Tuning;all costs associated with upgraded/expedited shipping will be the responsibilityof the customer.

Please note thatall shipments sent to DDM Tuning must be labeled with an RMA number (see above),which must be obtained from DDM Tuning.

WHAT IS NOT COVERED UNDER WARRANTY

• PhysicalDamage and Modifications: products that sustain physical damage are NOTcovered under warranty; physical damage includes corrosion and damagesustained due to installation errors. Modifications to merchandise voidsthe warranty, this includes modifications made to wiring harnesses. Itemsthat are damaged when shipped to us will not be covered under warranty butwe will assist you with a shipping claim if you decide to file one withthe carrier.
• CollateralDamage: collateral damage and all associated costs due to the failure ofany item purchased through DDM Tuning are not covered.
• HIDBulb Color: bulb color variations due to lot-to-lot andmanufacturer-to-manufacturer differences is not a basis for a warrantyclaim.

Submit a Ticket for Warranty Items: Please include the full name on the original order, your order number, a shipping address, and a description of your issue and what you believe needs to be replaced. You will receive a response letting you know if the return is authorized. Please do not ship the items back us without getting an authorization to do so.